DOCTORS ON SITE DOCTORS WHERE YOU NEED THEM
Food Basics
Care, connected at Food Basics.
Opening Food Basics experience
Doctors On Site×Food Basics ·Now in 30+ Food Basics stores across Ontario
Program · Walk-In Virtual Care
Live at 30+ Food Basics stores Physician-led OHIP + patient-pay

Walk-in care, virtually

Same-day and next-day virtual physician appointments for everyday health concerns — no family doctor required, no waiting room.

Book this program → See how it works
Same-Day Access
Often available within hours
No Referral
Direct booking, no gatekeeping
100% Virtual
From anywhere in Ontario
Ontario Physicians
CPSO-licensed
Often available within hours
Same-Day Access
Direct booking, no gatekeeping
No Referral
From anywhere in Ontario
100% Virtual
CPSO-licensed
Ontario Physicians

01Who it's for

General virtual care is open to most Ontario residents.

  • Are an Ontario resident with a valid health card
  • Have a non-emergency medical concern
  • Are comfortable with a virtual consultation
  • Need a prescription, sick note, or referral
  • Want a second opinion before going to your family doctor

02How the program works

Day 0 · Online intake

Book Your Appointment

Complete a short intake form online with your concern and contact details. Most patients are booked within 1–2 days.

Week 1 · In-store

Confirmation & Prep

You will receive a secure video link via email along with any prep notes for your visit.

Week 2 · Virtual

Virtual Consultation

A licensed Ontario physician will review your concern, assess your symptoms, and make a treatment plan.

Weeks 3+ · Hybrid

Prescription or Referral

If indicated, your physician issues prescriptions, lab requisitions, imaging requests, or specialist referrals — sent directly to your pharmacy or to you by secure email.

Wrap-up

Follow-Up if Needed

For ongoing concerns, follow-up appointments can be booked the same way — often with the same physician for continuity.

03What's included

Same-Day Access
No Referral
100% Virtual
Ontario Physicians
Rexall & Metro
Book Your Appointment

04Coverage & what's billed

OHIP-covered
Physician visits· no cost to you
All physician consultations are billed directly to OHIP under your provincial health card. You will never receive an invoice for a covered consultation.
Valid health card required at intake

What's covered: physician consultations, requisitioned lab work, in-store vitals review, prescription refills written by your DOS physician, and follow-up visits during the program.

What may be patient-pay: certain weight-loss or specialty medications (depending on private insurance), supplements, and any out-of-program services you elect. Your DOS physician will discuss any patient-pay item with you before prescribing — nothing is added to your file without consent.

05Your Food Basics pharmacist

Each Food Basics location partnered with DOS has at least one pharmacist briefed on the program. They have access to your DOS chart (with your consent) and can answer questions about side effects, interactions, and adjustments without you needing to wait for a physician appointment.

06Eligibility & safety

General virtual care is open to most Ontario residents.

This program may not be right for you if you:

  • Are experiencing a medical emergency (call 911)
  • Have severe chest pain, stroke symptoms, or anaphylaxis
  • Need a hands-on physical exam (book in-person)
  • Are seeking controlled substances (e.g. opioids) without prior history

07Common questions

Do I need OHIP for general virtual care?
OHIP-eligible Ontario residents can access most general virtual care visits at no out-of-pocket cost. Visitors, residents without OHIP, or out-of-province patients may be charged a self-pay fee — our team will let you know in advance.
Can I get a prescription without an in-person visit?
Yes — for most non-controlled medications. Your physician will assess your concern virtually and prescribe if clinically appropriate. Some prescriptions (controlled substances, narcotics, certain mental health medications) require an in-person visit or established care relationship.
How quickly will I be seen?
Most general virtual care appointments are booked within 1–2 business days. Same-day appointments are often available depending on physician schedules.
Will I see the same physician every time?
Where possible, we will book you with the same physician for continuity — particularly for ongoing concerns. For one-off visits, you may see whichever physician has the soonest availability.
Ready to begin

Care that walks you in, prescribes, and follows up.

From intake to maintenance — one chart shared between your DOS physician and Food Basics pharmacist.

Book this program →
Book Walk-In Now