DOCTORS ON SITE DOCTORS WHERE YOU NEED THEM
Food Basics
Care, connected at Food Basics.
Opening Food Basics experience
Doctors On Site×Food Basics ·Now in 30+ Food Basics stores across Ontario
Program · Dermatology Program
Live at 30+ Food Basics stores Physician-led OHIP + patient-pay

Skin care, virtually

Acne, eczema, hair loss, mole checks and more — physician-led dermatology consultations across Ontario, no months-long wait list.

Book this program → See how it works
FRCPC Dermatologists
Royal College certified
≈ 1–2 Weeks
Typical wait for first visit
Photo-Based
Secure photo upload
Acne to Hair Loss
Comprehensive coverage
Royal College certified
FRCPC Dermatologists
Typical wait for first visit
≈ 1–2 Weeks
Secure photo upload
Photo-Based
Comprehensive coverage
Acne to Hair Loss

01Who it's for

Open to most Ontario residents with skin concerns suitable for photo-based assessment.

  • Have an active skin condition (acne, eczema, etc.)
  • Have hair loss or scalp concerns
  • Have a mole or lesion you would like assessed
  • Have a chronic skin condition needing optimisation
  • Are an Ontario resident with a valid health card

02How the program works

Day 0 · Online intake

Initial Intake & Photos

Complete a short intake form online and upload high-quality photos of your skin concern (we will guide you on how to take them).

Week 1 · In-store

Photo Triage

Our dermatology team reviews your photos and intake within one business day to confirm whether photo-based assessment is sufficient or if more is needed.

Week 2 · Virtual

Specialist Consultation

A virtual consultation with your DOS dermatologist to discuss findings, diagnosis, and treatment plan.

Weeks 3+ · Hybrid

Prescription & Plan Start

Prescriptions sent directly to your pharmacy. For mole evaluations or biopsies, we coordinate referral to a local centre.

Wrap-up

Follow-Up & Re-Assessment

Most skin conditions need follow-up to assess treatment response and adjust. Subsequent visits typically every 4–8 weeks during active treatment phases.

03What's included

FRCPC Dermatologists
≈ 1–2 Weeks
Photo-Based
Acne to Hair Loss
100% Virtual
Initial Intake & Photos

04Coverage & what's billed

OHIP-covered
Physician visits· no cost to you
All physician consultations are billed directly to OHIP under your provincial health card. You will never receive an invoice for a covered consultation.
Valid health card required at intake

What's covered: physician consultations, requisitioned lab work, in-store vitals review, prescription refills written by your DOS physician, and follow-up visits during the program.

What may be patient-pay: certain weight-loss or specialty medications (depending on private insurance), supplements, and any out-of-program services you elect. Your DOS physician will discuss any patient-pay item with you before prescribing — nothing is added to your file without consent.

05Your Food Basics pharmacist

Each Food Basics location partnered with DOS has at least one pharmacist briefed on the program. They have access to your DOS chart (with your consent) and can answer questions about side effects, interactions, and adjustments without you needing to wait for a physician appointment.

06Eligibility & safety

Open to most Ontario residents with skin concerns suitable for photo-based assessment.

This program may not be right for you if you:

  • Have a suspected skin cancer needing urgent biopsy (in-person)
  • Have a severe acute skin reaction (anaphylaxis, SJS — call 911)
  • Need same-day procedural treatment

07Common questions

Can a dermatologist diagnose my skin issue from photos?
For the vast majority of common skin conditions, yes. Modern phone cameras provide high-resolution images that allow accurate diagnosis. Where photos are inconclusive, we will let you know and arrange in-person follow-up.
How do I take a good skin photo for assessment?
Natural daylight, no flash, focus on the area, take both close-up and a wider context shot. We will send you specific guidance based on your concern (a mole assessment needs different photos than an acne flare).
Can you remove a mole or skin tag virtually?
No — procedures require in-person care. But we can assess whether a mole needs removal, and refer you to a local provider for the procedure. We can also write referrals for cosmetic skin tag removal where indicated.
I have severe acne — can you prescribe Accutane?
Accutane (isotretinoin) requires close monitoring including monthly labs and pregnancy testing for women. We can initiate Accutane therapy through our program, with appropriate lab requisitions and follow-up.
Ready to begin

Care that walks you in, prescribes, and follows up.

From intake to maintenance — one chart shared between your DOS physician and Food Basics pharmacist.

Book this program →
Book Walk-In Now